Faculty of Information & Communications Technology

F.E.T Certificate: I.T – Technical Support

F.E.T Certificate: I.T – Technical Support NQF 4 – SAQA ID 78964


The FET Certificate in Information Technology: Technical Support at NQF Level 4 is geared towards individuals who want to enter and build a foundational entry into the IT industry and specialize in providing technical support or system support for hardware, software, and network systems.

Possible Career Choices

  • PC Technician
  • Desktop Support
  • Technician Network Support
  • Technician Desktop Administrator

Entry Requirements

Grade 11/ NQF 3

Course Content

  1. Communication in Technical Environment
  2. Mathematical Literacy
  3. PC Hardware & Architecture
  4. IT Hardware & Infrastructure Support
  5. PC Repair & Problem Solving
  6. Troubleshooting
  7. Network Protocols and Internet
  8. Network Support
  9. Customer Service & Contact Centre
  10. Professional Workplace Conduct
  11. CompTIA Network Plus (1 Exam Voucher)

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