Faculty of Information & Communications Technology

F.E.T Certificate: I.T – Technical Support

Further Education and Training Certificate: Information Technology: Technical Support – NQF Level 4 SAQA ID 78964 

IT Technical Support Course South Africa: The Further Education and Training Certificate: Information Technology: Technical Support (NQF Level 4, SAQA ID 78964) at Khano Training Institute is designed to equip learners with the practical skills required to install, maintain, and troubleshoot computer systems and networks.

This IT technical support course in South Africa prepares learners for entry-level roles in IT support, focusing on real-world problem-solving, system maintenance, and user support in modern organisations.

Learners will gain hands-on experience in working with hardware, software, and network systems, ensuring they are ready to support IT infrastructure in a professional environment.

Why Study IT Technical Support in South Africa?

The demand for IT support professionals in South Africa continues to grow as businesses rely heavily on technology for daily operations. An IT technical support course in South Africa provides learners with essential skills needed to maintain systems, resolve technical issues, and support users effectively.

This qualification offers a strong entry point into the IT industry and can lead to further specialisation in areas such as networking, cybersecurity, and cloud computin

Possible Career Choices

  • IT Support Technician
  • Helpdesk Support Technician
  • Desktop Support Technician
  • Technical Support Assistant
  • IT Field Technician

Entry Requirements

Grade 11 / NQF Level 3 or equivalent

Basic computer literacy

Interest in technology and IT systems

Why Choose Khano Training Institute?

  • SAQA Registered Qualification (ID 78964)
  • Industry-aligned curriculum
  • Practical, job-ready skills
  • Experienced facilitators
  • Flexible learning options

Related Programmes

Course Content

  • Computer hardware and software fundamentals
  • Installation and configuration of operating systems
  • Network fundamentals (LAN, WAN, Internet)
  • Troubleshooting and problem-solving techniques
  • IT support and helpdesk operations
  • User support and communication skills
  • Basic cybersecurity awareness
  • System maintenance and upgrades
  • Remote support tools and techniques
  • Introduction to cloud computing

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