Faculty of Information & Communications Technology
F.E.T Certificate: I.T – Technical Support

F.E.T Certificate: I.T – Technical Support NQF 4 – SAQA ID 78964
The FET Certificate in Information Technology: Technical Support at NQF Level 4 is geared towards individuals who want to enter and build a foundational entry into the IT industry and specialize in providing technical support or system support for hardware, software, and network systems.

Possible Career Choices
- PC Technician
- Desktop Support
- Technician Network Support
- Technician Desktop Administrator

Entry Requirements
Grade 11/ NQF 3
Course Content
- Communication in Technical Environment
- Mathematical Literacy
- PC Hardware & Architecture
- IT Hardware & Infrastructure Support
- PC Repair & Problem Solving
- Troubleshooting
- Network Protocols and Internet
- Network Support
- Customer Service & Contact Centre
- Professional Workplace Conduct
- CompTIA Network Plus (1 Exam Voucher)